You can use Citadele internet banking in a browser with ID card, Mobile ID or code calculator (MobileSCAN will not be available). If you have a smartphone that does not support Google Play, then it is not possible to install the Citadele mobile application and use the features of the Citadele mobile application. The app does not support Googe Play (e.g. Solution: Sometimes, the Update button appears when you open the app in Google Play. Problem: The app has no Update button, but I know an update is available. Problem: The app starts downloading, but the process stops and the app is not downloaded. Solution: Follow the recommendations given here. Problem: App won’t download - I press Install, but nothing happens. If you have a device with an operating system older than 6.0, you unfortunately will be unable to use the Citadele app - the app contains functions which do not work or work incompletely on older operating systems, why is why we don’t offer it. If a system update is available, update your system to the latest available version. The Citadele app is available on Android starting from version 6.0. Solution: Check what version of the operating system your device has. Problem: Cannot find the app on Google Play. Most common problems when installing the Citadele app on an Android device: For new customers who want to become a customer using the application no need to install Mobile SCAN. To use the app more conveniently existing customers we encourage to install Mobile SCAN, see the activation guide here. To download the Citadele - Latvija, Lietuva, Eesti app, download it from Google Play: open Google Play and search “Citadele - Latvija, Lietuva, Eesti”.
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